AMA’s sole focus is to be the smash repairer of choice for insurers, consumers and employees across Australia and New Zealand. A business that is relied on by insurers, trusted by consumers, and loved by employees.
For customers – we understand our customers, anticipate and fulfil their needs, and deliver a seamless repair experience.
For partners – strong, long-term relationships based on trust, integrity and delivering mutual benefits.
For our people – investment in leadership, skills and creating a healthy and safe work environment which motivates them to achieve individual and team success.
For our community – to have positive impacts on the well-being of society through implementing best-in-practice training, equipment and programs which respects, preserves and enhances the local environment.
Safety and quality… is never compromised.
No matter what, we find a way… ready and willing to go above and beyond to achieve our goal.
Integrity… doing the right thing and being true to yourself.
Trust, be honest and speak-up… it’s how we all make a difference.
Own what we do, and do it with passion… we embrace responsibility and possibility.
We are never too late to learn… we are brave and encourage new ways-of working, embracing innovation and tackling new challenges.
Technology & Innovation
Our technology is designed to deliver customer benefits and efficiencies for our partners and suppliers. AMA's systems are built on customer-driven systems and processes to provide real-time, informed communication for customers, exceptional service and a quality repair.
Technology plays a major role in not only how we communicate with our customers and partners, but the quality of the repair and the cycle time. That is, how long it takes to repair a vehicle. AMA utilises a range of technology solutions to enable customers to get back on the road safely, and quickly. These include:
- ADAS recalibration tooling;
- Original Equipment specialist repair/riveting tools; and
- Original Equipment specific calibration & scanning tools.
In addition, AMA has in place a suite of security measures which ensures confidentiality and integrity of partner and customer information which is stored, maintained and protected. Our data security systems are best-practice for any company, and equal or superior to other businesses in our industry here, and overseas.